In the event of a medical emergency
Please dial 911 if it is a life threatening medical emergency.
For all non threatening medical emergencies or assistance requests we ask that you call our assistance line listed below to open a case.
You will be directed to the appropriate medical provider and our financial team will advise the medical provider of your insurance information on your behalf.
We have included a link to our medical provider network for your convenience.
Frequently asked questions
How long do I wait before I expect to be reimbursed?
Once all documents have been received by our claims examiner it will typically take up to 4 - 6 weeks to be reimbursed.
Can I cancel my claim?
Yes as long as nothing has been processed at our end.
Can I file my claim electronically?
Yes, there are a number of ways you can submit your claim form. You have the option to complete the fillable PDF form and submit it electronically.
How can I be reimbursed my refund?
There are two options for reimbursement and include the following
Why do I require original receipts?
According to your policy it is required by the underwriter in order to process the claim.
Can I be reimbursed in US funds?
You have the option to receive reimbursement in Canadian or US funds. It is important that you identify your currency preference on the claim form.