Penfield has a devoted team of care coordinators that are here to support you and your family through a medical emergency while you are away. Our objective is to help manage any emergency with compassion and professionalism. Extensive communication and education with our members and their families is an integral part of the member experience.
We always operate under a strict policy of managing care according to industry guidelines and basing any decision on what is medically best for our members. Our ultimate goal is for a safe return home of our members for the continuance of care.
In the event of a medical emergency
Please dial 911 if it is a life threatening medical emergency.
For all non threatening medical emergencies or assistance requests we ask that you call our assistance line listed below to open a case.
You will be directed to the appropriate medical provider and our financial team will advise the medical provider of your insurance information on your behalf.
We have included a link to our medical provider network for your convenience.